Billing - Account management

If you haven’t yet added a payment method, you can add one in this section. You can also update to a new credit card here.

important

If you prefer to pay by invoice, or if you are unable to provide a credit card for billing, you can switch your project to corporate billing instead. To switch from credit card to corporate billing, send a message to the Timescale support team asking to be changed to corporate billing.

Add, update, or delete a payment method

You can add up to three credit cards to the Wallet and set one of the cards as primary for payments. If you want to delete the last card in the Wallet, you have to first delete all the services and then schedule the last card to be deleted at the end of the month. However, if you are still on trial, you can delete the card in the Wallet without deleting the services.

Adding, updating, or deleting a payment method

1. Log in to your Timescale Cloud account and navigate to the Billing details section.
2. In the Wallet section, click Add payment method. If you already have three credit cards saved in the payment methods, you need to delete at least one of them before you start. Click the trash can icon to delete your saved credit card.
3. Type your credit card details, and click Continue. The Add payment method: billing address page appears.
4. Type your billing and company addresses. The company address is required to determine any applicable sales tax.
   • If your billing address is the same as your company address, select Billing address is the same as company address, and click Save.
   • If your billing address is not the same as your company address, click Continue. Type your company address, and click Save.
5. Confirm your new credit card is saved by checking the details on the Billing page. You can update your billing address and company address by clicking the edit icon in the primary payment method. However, you can only edit the billing address on other payment methods.

The first credit card that you add to the payment method is set as the Primary payment method, by default. After you add other cards to the payment method, click Set as primary to set that card as primary for payments.

note

The first charge on your new credit card is for the period from the date you added the card, to the end of that calendar month. After that, all payment confirmations are for usage from the first of the month, to the last day of the month.

Add or update your billing email address

By default, your Timescale Cloud payment confirmations are sent to the email address that you used when you signed up. This is also the address that receives alerts about your Timescale Cloud services. If you want your payment confirmations to also go to a different email address, for example the email address for your finance department, you can add it in the Billing details section.

note

When you add a billing email address, payment confirmations are sent to both the email address you add, and the original email address that you signed up with.

Adding a billing email address

1. Log in to your Timescale Cloud account and navigate to the Billing details section.
2. In the Payment emails tab, click Add New Email.
3. Type the email address that you want Timescale Cloud payment confirmations sent to, and click Add email. A confirmation email is sent to the email address you entered.
4. Follow the instructions in the confirmation email to confirm the email address. Another email is sent to the address you signed up with to notify that the new email address is saved.

Add or update your company details

By default, your company name and address is set to be the same as that used for your payment method. You can change your company name and address in the Billing details section.

Adding or updating your company name and address

1. Log in to your Timescale Cloud account and navigate to the Billing details section.
2. In the Billing details tab, locate the Company info section and click the pencil icon.
3. Complete the company name and address information, and click Save.